About our company:
AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Description:
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.
Essential Duties and Tasks:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Required Skills:
- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with SAP and other software like CRM is a plus
- Ability to work effectively in a team-oriented environment
Perks and Benefits:
- Professional development and training opportunities
- Collaborative work environment
- Opportunities for growth and advancement within the company
- EOBI Insurance
- Bi-Annual Increments
- Performance-Based Bonuses/Lunch/Dinners/Trips
If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Salary: Rs35,000.00 - Rs50,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
