Claim Representative Fire
Location: Cordova, Tennessee
Description: State Farm is at the momment seeking for Claim Representative Fire right now, this vacancy will be presented in Tennessee. For complete informations about this vacancy opportunity please read the description below. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current an! d potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of a fire claim representative include:
Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims
Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confidentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under manageme! nt supervision with attorneys, in the defense of lawsuits and/! or in the discovery and investigation process
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
Ability to learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority
Ability to maintain quality work product and professional! ism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability, and quality
See For Yourself
ITEMS OF NOTE
Position requires investigating Property and Casualty claims, which could include obtaining measurements of a roof and living areas, inspecting attics, basements, crawl spaces and other claim locations as applicable
Position requires walking, climbing, bending, reaching, stooping, crawling, and lifting objects
Position requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structur! es
May be required to drive motor vehicles and/or travel via commer! cial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts
This position may require serving in or for geographic locations other than that of assigned area
ADDITIONAL INFORMATION
Position requires inspecting Property and Casualty claims, which could include obtaining the measurements of the roof, living areas, the inspection of attics, basements, crawl spaces and other claim locations as applicable and requires walking, climbing, bending, reaching, stooping, crawling and lifting objects.
Job also requires the investigation, evaluation, negotiation and conclusion of the structural damage, content and additional living portion of the claim. Investigates, evaluates, negotiates and concludes claims. Including verification of coverage, legal liability, and extent of damage to a person and property, this will require c! ontact by telephone, by correspondence, or in person.
Prepare and/or review written or computerized estimates in loss settlements. Job may require serving in or for geographic locations other than that of the assigned area and possibly requiring consecutive overnight stays and working beyond a 40 hour work week.
Must be able to climb one and two story roofs. Completion of Kentucky licensing is a requirement. Construction and estimating experience preferred. Mobility and interest in future opportunities preferred.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
To search for more information on! careers in the U.S., visit statefarm.com/careers. To search for more i! nformation on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer
- .
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to State Farm.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Mon, 08 Apr 2013 21:11:12 GMT
Apply Claim Representative Fire Here