Guest Services Assistant - Part Time
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Job ID
1122933BR
Location
Anaheim, California, United States
Business
Disneyland Resort
Date posted
Jul. 11, 2023
Job Summary:
Want to help guests check-in to the Magic of Disney?
Apply to be a Guest Services Assistant where you will welcome and assist guests checking in and out of hotel rooms. Creatively enhance their stay by providing information regarding Disneyland Resort services & activities as well as for the surrounding Southern California areas as needed.
Responsibilities:
- Assist Guests/Cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our Guests/Cast
- Assist Guests during check-in and check-out via phone and face-to-face interaction
- Ability to handle a large volume of phone calls in a phone center environment
- Strong computer skills and knowledge is required
- Ability to use multiple devices throughout the day including iPads, iPhones, hand held radios, and desktop computers
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining Guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
Basic Qualifications:
- Ability to remain positive regardless of current task
- Mature and respects diversity
- Previous cash handling and computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Strong communication and problem-solving skills
- Ability to multi task
- Motivated to complete repetitious tasks while maintaining quality
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping Guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Committed/reliable to show up for scheduled shifts
- This role is Part Time and requires full availability for any shift (including nights) during our peak times of the year and year-round for holidays and weekends (a MINIMUM of three (3) days per week)
- Comfortable with indoor and sometimes outdoor work locations and changing shift start/end times
- Must be at least 18 years of age to be considered for this role
Preferred Qualifications:
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
- Bilingual preferred
- Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred
Additional Information:
The pay rate for this role in California is $24.25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.
SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles
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