Agency Operations Officer
Location: Brentwood, Tennessee
Description: Investors Title Company is at present looking to employ Agency Operations Officer right now, this position will be assigned in Tennessee. For detail informations about this position opportunity kindly read the description below. TITLE CENTER OF THE SOUTH, LLC (BRENTWOOD, TN) Position Objective: To manage and maintain all agency production operations (including search and settlement operati! ons if applicable), to supervise personnel and to support business development strategies. Position Responsibilities: Manage office operations in the following areas: Follow direction from ITMS to: Hire and train adequate production staff. Evaluate performance of agency production staff based on production and quality goals. Hold regular staff meetings to communicate with agency production staff. Effectively supervise and train staff members in regard to agency office operations including appropriate telephone, client and office etiquette, underwriting procedures, maintenance of files, and compliance with accounting procedures. Participate and assist with policy production and office operations. Arrange satisfactory network of providers in conjunction with home office and owners for title evidence and settlement services. Organize office work to provide excellent service and quality of product to meet company standards as expected by the agency's owners and clients. Respond! to deadlines in a timely manner. Manage office operations at ! optimal levels to achieve income and profit goals. Understand and utilize appropriately rates, forms, software, underwriting, accounting and settlement guidelines. Perform regular underwriting and settlement (as applicable) file reviews to ensure agency compliance with ITIC underwriting and settlement guidelines. Implement and follow up on plans to correct deficiencies uncovered during annual ITIC audits, quarterly operations audits and claims experience. Monitor agency underwriting and settlement functions (as applicable) by ensuring agency staff is properly trained, financial controls comply with ITMS policy and service standard meet or exceed market demand. Manage and maintain acceptable A/R totals and number of pending files. Ensure appropriate turnaround on commitments and final policies. Communicate weekly with ITMS Regional Operations Representative regarding office management. Manage search operations with assistance of the ITMS Regional Operations Representative, i! f applicable Provide oversight of timely and accurate searches, invoices, and approved price quotes to co-workers, prospects, and clients. Review orders, monitor due dates, and ensure searches are completed on time. Ensure that searcher(s) communicates material changes in search orders affecting title insurance policy (i.e., additional searches requested, changes in loan amount, or consolidations). Retain completed searches for reference, review, and audit purposes. Review and recommend pricing of search products on a quarterly basis to ensure the Agency is competitive and profitable. Work with ITMS and ITIC to ensure required search procedures are followed. Manage settlement operations with assistance of the ITMS Regional Operations Representative, if applicable Attend loan closings whenever needed. Understand and utilize appropriately the agency's forms, software, and guidelines for loan closings. Coordinate closings with appropriate parties, prepare settlement statements! , review documents, arrange for document recordings, create and balance! settlement file ledgers, cut settlement checks, as required. Work with bank accounting departments as needed to keep settlement and operation accounts properly reconciled. Work with ITMS and ITIC to ensure required settlement procedures are followed. Business Development Cooperate and collaborate with Agency Marketing Officer to maximize agency profitability and effectiveness. Assist Agency Marketing Officer to contribute to business development plan as established by ITMS in conjunction with the Agency Board. Develop and maintain a positive relationship with and referral network from owner lenders, realtors, builders, etc. and non-owner banks, attorneys, mortgage lenders, builders and realtors by providing information and training and utilizing business development tools. Continually seek ways to improve penetration level of internal referrals from owners. Maintain awareness of market area by being familiar with real estate attorneys, lenders, builders, realtors and compe! titors. Communicate weekly with Agency Marketing Officer with regard to marketing achievements, projects, and strategies. Communicate marketing information to employees. Other Duties Attend board meetings of the agency upon request. Communicate with Marketing Officer on a regular basis to understand market progress and operational implications. Implement adequate financial controls with Marketing Officer and follow appropriate financial procedures. Ensure Home Office and ITMS Regional Operations Representative is kept abreast of any issues impacting the productivity or profitability of the agency. Position Qualifications: Completion of four year college degree or equivalent training and experience. Prior legal real estate, lending or title insurance related experience required. Previous management experience in title agency operations, mortgage lending, legal support or loan origination preferred. Proven ability to manage people, including 1-3 years of prior supervisory exp! erience. Good organizational and process management skills. Strong writ! ten and oral communication skills. Solid computer skills.
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This position starts available on: Sat, 23 Mar 2013 09:46:24 GMT
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