Claim Representative Fire
Location: Murfreesboro, Tennessee
Description: State Farm is presently looking of Claim Representative Fire right now, this position will be ordered in Tennessee. More complete informations about this position opportunity kindly read the description below. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of a fire claim representative include:
Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites Evaluating, negotiating, and settling claims within authority levels Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Communicating with customers and associates over the telephone, in person, and in written correspondence Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone Providing assignments and direction to claim processors and claim service assistants Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing Ability to communicate clearly, professionally, and empathetically Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies Ability to learn and utilize computer systems and other technologies Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority Ability to maintain quality work product and professionalism, even when work volume is high Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability, and quality See For Yourself
ITEMS OF NOTE
Position requires investigating Property and Casualty claims, which could include obtaining measurements of a roof and living areas, inspecting attics, basements, crawl spaces and other claim locations as applicable Position requires walking, climbing, bending, reaching, stooping, crawling, and lifting objects Position requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures May be required to drive motor vehicles and/or travel via commercial transportation Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm This position may require non-standard work hours or varying shifts This position may require serving in or for geographic locations other than that of assigned area
ADDITIONAL INFORMATION
See Level Descriptions. The job description, in addition to the level description for Fire Claim Representative in the level descriptor above is as follows: The following are characteristics generally described in the Fire Claim Representative RB1/RB2 level descriptors and job family responsibilities and should be considered when competing for a Mid-America Mobile Claim Team assignment. All Fire Claim Representative RB1/RB2 level descriptors also apply. Flexibility to work and handle claims in Tennessee as well as travel throughout the Zone to assist other areas as needed as part of the mobile claim team.
Position requires serving as a first responder following severe weather events, which includes but is not limited to: travel via commercial transportation and/or daily travel via company van or car. Ability to conduct or be trained to conduct 2-story roof inspections with the independent use of approved company equipment. Ability to interact with vendors, including Premier Service Providers, with respect to preparing an agreed scope of damage, inspections related to workmanship, and any other general PSP related concerns. As needed, working during weather event operations (catastrophe and non-catastrophe) within the Mid-America Zone, possibly requiring consecutive overnight stays and working beyond a 40 hour work week. At times, deployment could be expected with less than 24 hours notice for in-zone activity. Willingness to act as the first response to a request for catastrophe volunteers out of Mid-America Zone for up to a 60 day commitment.
Assist Fire Claims (Field, Large Loss, Casualty & FCC) within the Zone. The selected candidate s continued employment requires them to meet state licensing requirements. On the start date, a Claim Licensing Agreement must be signed with regard to this. Selected candidates will spend significant time training before assuming the day-to-day role. In order for the company and the selected candidates to receive the greatest return on our training investment, and for the selected candidate to spend time in the practical application of the new position, we request that you agree to spend approximately 12 months in this new role.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer
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If you were eligible to this position, please send us your resume, with salary requirements and a resume to State Farm.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 29 Aug 2012 00:01:42 GMT
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