Contact Center Consultant (Call Center Agent)

 

Overview:

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

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What we offer…

• Our Consultants could start up to $18/hr, depending on experience.
• NO weekends!
• 4 weeks paid time off plus 11 paid holidays in the first year.
• Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
• Life Insurance at no cost to our employees.
• Advancement opportunities.
• Incentive compensation opportunities.
• Learning and development opportunities.
• Employer paid Long Term Disability and Life Insurance.
• 401(k) matching plus additional pension plan at $0 cost to employee.
• Education Assistance.
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees.

Responsibilities:

The role…

As a Contact Center Consultant you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:

• Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
• Building positive relationships and earn member trust to retain long-term connections
• Understanding Arkansas Federal products and services in order to enhance member experience

Current Schedule(s) Available…

We are looking to fill positions at our new HQ in Little Rock as well as our Contact Center in Jacksonville. Hours of operation are 7:00 a.m. - 7:00 p.m. and possible schedules include:

• 7:00 a.m. - 4:00 p.m.
• 8:00 a.m. - 5:00 p.m.
• 9:00 a.m. - 6:00 p.m.
• 10:00 a.m. - 7:00 p.m.

Qualifications:

To succeed, you are…

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 7 months of related customer service experience
• Educated with at least a high school diploma or equivalent

EEO Statement:

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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