Customer Svc Call Center Rep II Job
Location: Nashville, Tennessee
Description: AIG Corp is at present recruited Customer Svc Call Center Rep II Job right now, this career will be ordered in Tennessee. Detailed specification about this career opportunity kindly see the descriptions. Customer Svc Call Center Rep II
Job ID #: 88522
Location: TN-Nashville
Functional Area: Customer Service
Company: 23457 - America! n General Life Companies, LLC
Employment Type: Full Time - Permanent
Education Required: High School Diploma
Experience Required: 1 to 2 years
Relocation Provided: No
Travel Percentage: 0
Position Description:
The Opportunity:
The American General Life Companies (AGLC) New Business and Underwriting customer service organization is responsible for servicing agent’s new business and underwriting focused on delivering a best in class customer experience. Each customer contact provides you with an opportunity to reach your goals and make an impact on our business. You will have the opportunity to do the following:
- Provide loyalty-building service to customers (producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
- Provide a single point! of contact for responding to case inquires related to status,! selected data changes, required forms information and documenting all inquires and any corresponding action taken.
- Educate the customer on company policies and procedures for New Business.
- Answer a high volume of BGA and producer telephone calls while proactively evaluating concerns, requests and problems.
- Perform all transactions necessary to satisfy BGAs and Producer’s requests using the multiple computer systems and productivity tools.
- Consult with team supervisor, department managers and/or underwriters to resolve problems and/or exceptions regarding the new business or underwriting processes.
- Meet or exceed all performance contact center metrics for the position.
The Ideal Candidate Should Have:
- College degree or 4 years related business experience required.
- Customer Service or Call Center experience a plus.
- The ability to simultaneously navigate t! hrough multiple computer systems (AWD, Vantage, Cyberlife, etc.).
- Must demonstrate excellent communication skills, both oral and written.
- Must demonstrate a high energy level and a positive attitude.
- Make real time decisions in a fast-paced, high-volume environment characterized by ambiguity and change.
- Must take initiative and act independently in appropriate circumstances.
- Life insurance industry experience preferred not required.
- Ability to work any day shift varying from 7 - 4 to 9 â€" 6PM.
About Us:
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of l! ife insurance and retirement services in the United States.
AI! G Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: http://www.linkedin.com/company/aig
About Us
AIG offers you world-class opportunities in a broad range of disciplines. As you might expect, our industry-leading enterprise is made up of underwriters, actuaries and claims examiners. However, we are also attorneys, engineers, and professionals in the finance, marketing, IT, and communications fields. We have industry-focused practices that draw the best and the brightest from ! the sectors they serve, from construction and aerospace to real estate and human resources. Your opportunities at AIG are tremendous, as we give you the freedom, resources and support to help map your career path across numerous disciplines and geographies. At AIG, world-class opportunities translate into exciting careers.
"In a global marketplace, we know that diversity - of people, ideas, and skills - is essential for us to continue building our competitive advantage. To value diversity is not only the right thing to do, but also must form the heart of our viability as a great company that attracts and retains the best people."
Robert H. Benmosche, President and Chief Executive Officer
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to AIG Corp.
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This career will be started on: Sun, 21 Jul 2013 06:03:25 GMT
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