Customer Service Specialist- RSC / Tennessee
Location: Knoxville, Tennessee
Description: Health Management Associates is looking of Customer Service Specialist- RSC / Tennessee right now, this vacancy will be reside in Tennessee. Further informations about this vacancy opportunity please read the description below. ESSENTIAL JOB FUNCTIONS:
Communicates with all parties in a professional manner and provides explanations regarding the account(s)
Analyze patient accounts for complete insurance information to ensure the filing of insurance is correct
Contact patients regarding payment arrangements on balance due accounts
Perform collections calls and send collection notices on a systematic basis as accounts are resolved by review date(s)
Answer incoming calls within company established guidelines to provide prompt and courteous service to callers
Assist callers and or walk ins with questions on accounts either from the patient, payor or attorney
Review accounts involved in third party liability to ensure liens and probates are filed and updated
Serve as a resource to assist patients with financial assistance options
Handles all incoming phone calls and daily correspondence
Works daily DAR follow-up report thoroughly and completed by end of day
Works daily correspondence thoroughly as well as notifying appropriate staff member of an! y problematic issues
Updates DAR and PULSE of any cha! nges
Ensures UB92 and EOB match and all information is correct.
Adheres to compliance and billing policy and procedures as well as Federal and State
Submits hard copy claims daily to secondary insurances with proper documentation in DAR.
Works Medicare Crossover report documenting DAR, appropriate billed status and F/C
Process mail daily and documents information in ClaimIQ regarding contents such as medical records requested or accident information needed
Maintain work queue in ClaimIQ daily to ensure timely follow up
Research account specifics to complete necessary follow up actions
Documents timely, complete and accurate actions in ClaimIQ/DAR
Attend in-services, education sessions and department meetings as scheduled
Performs other duties as assigned
Job Requirements
EDUCATION, SKILLS & EXPERIENCE:
High school diploma or equivalent
EXPERIENC! E, TRAINING, KNOWLEDGE:
Working knowledge of the revenue cycle
Working knowledge of medical terminology and/or insurance claim filing experience
Detail oriented, analytical and ability to problem solve
Excellent written and oral communication skills
Working knowledge of Microsoft Word and Excel or equivalent
CERTIFICATION, LICENSURE, BONDING:
None
Facility
RSC - Tennessee
- .
If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Health Management Associates.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Thu, 18 Apr 2013 21:06:50 GMT
Apply Customer Service Specialist- RSC / Tennessee Here