Client Svcs Specialist- (Technical Support - Pharmacy)
Location: Nashville, Tennessee
Description: Corporate Metroplex is employing Client Svcs Specialist- (Technical Support - Pharmacy) right now, this position will be delegated in Tennessee. For detail informations about this position opportunity kindly see the descriptions. The Client Services Specialist will interact and collaborate with users from supported hospitals, representatives from the HCA divisi! on service desks and shared service centers, vendor representatives and other HCA corporate departments while supporting our applications. Building strong relationships within IT&S by working across organization boundaries to resolve client reported issues. They will be required to continually expand knowledge of current and upcoming products within the designated specialties. The Client Services Specialist provides support during and after normal business hours (nights, weekends & holidays) as required.
Answers Client Support Services telephone calls, documents all customer inquiries and resolutions received via phone calls, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
Creates a positive client support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on p! rogress, and handling clients with a consummately professional! attitude.
Provides support within a Line of Business, clinical or infrastructure specialty. Educates and trains clients one-on-one as needed to resolve requests.
Actively works to ensure IT&S Service Level Agreements are met.
Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
Expands current and upcoming product knowledge within the specialty.
Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
Participates in IT&S and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Qualifications
Candidates should possess ! atleast 1-3 years of work experience
Technical Training and College Graduate Preferred
Technical Qualifications
Microsoft Exchange Administration
Microsoft Windows Operating Systems
o Windows XP Pro
o Windows 7 Enterprise
o Windows 2000
Microsoft Office Suite advanced troubleshooting
o Office 2003
o Office 2007
o Office 2010
Mobile device advanced administration and troubleshooting
o Blackberry
o Exchange ActiveSync
Computer hardware/software advanced troubleshooting
Working knowledge of Microsoft SCCM
Working knowledge of Active Directory/NT Account administration
Working knowledge of remote connectivity/VPN
Fundamental knowledge of networking protocols including but not limited to:
o TCP/IP
o DNS
o SMTP
o DHCP
o HTTP/HTTPS (Internet/Intranet Connectivity, Perf! ormance)
Demonstrated ability and desire to learn line of busi! ness and business terminology
Demonstrated analytical and problem solving skills
Ability and desire to learn HCA's Client Support Services processes and techniques
High level of patience, empathy, courtesy and listening skills required in dealing with customers and their issues
Ability to judge severity of issues and use discretion in obtaining required services
Ability to work independently with minimal direct supervision
Above average communication and telephone skills
Ability to succinctly communicate verbally and in a variety of media
Strong interpersonal relationship skills and the ability to work with a team
Customer service training or experience
Preferred Qualifications
A working knowledge of providing customer support using BMC's Remedy
Understanding of IT Infrastructure Library (ITIL)
Network + Certification
MCP Certification
Worki! ng knowledge of batch file and VB Scripting
- .
If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to Corporate Metroplex.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Sat, 30 Mar 2013 17:58:12 GMT
Apply Client Svcs Specialist- (Technical Support - Pharmacy) Here