Claim Representative Fire
Location: Cordova Tennessee
Description: State Farm Insurance is presently looking of Claim Representative Fire right now, this position will be placed in Tennessee. More complete informations about this position opportunity kindly see the descriptions. # of Positions 1
Job Type Professional/Technical
Full/Part Time Full-Time
Shift First
Weekends Required Periodic
Why State FarmR?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent! , to meaningful work and comprehensive benefits, 'Like a good ! neighbor....' isn't just a slogan. It's who we are and how we do business.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of a fire claim representative include:
Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims
Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confi! dentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim po! licies and procedures, and customer service philosophies
Ability to ! learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability, and quality
See For Yourself
ITEMS OF NOTE
Position requires investigating Property and Casualty claims, which could include obtaining measurements of a roof and living areas, inspecting attics, basements, crawl spaces and other claim locations as applic! able
Position requires walking, climbing, bending, reaching, stooping, crawling, and lifting objects
Position requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures
May be required to drive motor vehicles and/or travel via commercial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts
This position may require serving in or for geographic locations other than that of assigned area
ADDITIONAL INFORMATION
Ability to climb two story and steep roofs is preferred.
Fulfillment of the condition to receive and maintain an Adjusters license is required. The inability to successfully complete these requirements in the provided timeframe could directly impact your job performance and potentially affect your employment with State Farm Insurance.
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BENEFITS: TOTAL REWARDS
Our Total Rewards benef! its package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers ( www.statefarm.ca/careers in Canada). You can also learn more about what to expect from our employment process - US or Canada.
State Farm Insurance is an equal opportunity employer
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to State Farm Insurance.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 10 Jan 2014 11:15:20 GMT